Water & Electricity Reconnections
Lights off? Water cut? Don’t panic and don’t spend the whole day standing in a queue.
Overview
Maranti Consulting assists with reconnecting municipal water and electricity services through the relevant Municipality or Eskom, ensuring the process is handled correctly and followed up until your services are restored.
What we Assist With
We provide assistance with:
Post-Payment Cut-Offs – Electricity or water disconnected due to non-payment.
Blocked Prepaid Meters – Meters showing “Tamper”, “Blocked”, or not accepting electricity tokens.
Account Name Issues – Service disconnections caused by account transfer delays or FICA-related problems.
Deposit & Arrears Clearance – Liaising with the Finance Department to confirm payments and release reconnection orders.
Eskom Reconnections – Assistance with direct Eskom supply reconnections after payment or compliance requirements have been met.
Tenant & Landlord Reconnections – Reconnecting services between occupants when utilities have been disconnected.
Our Process
1. Account Assessment
We verify your municipal or Eskom account status, outstanding balance, and determine the reason for the service disconnection.
2. Clearance
We assist in ensuring any outstanding balances, deposits, or required documentation are submitted to the relevant Finance Department.
3. Reconnection Request
Your reconnection request is submitted to the Municipality or Eskom together with all supporting documents and proof of payment.
4. Tracking & Follow-Up
We actively monitor your request, follow up with the relevant departments, and escalate where necessary until a technician is dispatched or your prepaid meter is unblocked.
5. Confirmation
Once your services have been restored, we confirm the successful reconnection and keep you informed throughout the process.
Why Choose Maranti
No Queues – We handle the municipal and Eskom follow-ups on your behalf.
Faster Processing – Accurate paperwork and correct reference numbers help minimise unnecessary delays.
Less Stress – We deal with the administrative process so you don’t have to.
Complete Municipal Support – We can also assist with account applications, dispute resolution, and other municipal services.
Important Information
Maranti Consulting facilitates and actively follows up on all reconnection requests. Actual reconnections are carried out by Municipality or Eskom technicians, and processing times depend on payment clearance, technician availability, and municipal procedures. We cannot bypass municipal policies or reconnect services illegally.
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